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FAQ


  • Where is the store based?

    Metro Manila, Philippines

  • Why is this item marked with a star and how does this affect my order?

    It simply means that it is shipped straight from its manufacturer to you! Items for Pre-order are not necessarily Pre-made, but are shipped via China Post Airmail straight from China.

  • How long will it take to receive my order?

    For items marked with a star (pre-order), they are shipped straight from China via China Post Airmail which takes 15-25 business days to arrive after shipping out. Un-starred items are shipped straight from the Philippines via Singapore Post, which takes 15-25 business days to arrive to you as well. The days vary depending on the season and the efficiency of your local postal service.

    For Philippine customers, on-hand items take anywhere from 2 ~ 5 business days to arrive after shipping out. Approximately 1-3 business days within Metro Manila and 2-5 business days in Provincial Areas.

    Processing time for all orders may vary depending on the product, but would usually take 2~10 business days. Items that take longer are stated on each description.

    This is an exception to orders who have added Express Shipping to their cart.

  • Where do you get your items?

    Items marked with a star are shipped straight from China.

    For the unstarred products, they range from vintage to brand new (with tags) which are carefully handpicked from when I travel to countries like Japan, Korea and the Philippines.

  • Are your items brand new?

    Items that are marked with a star are all 100% fresh.

    Items that are marked unstarred have limited stock, and are usually handpicked from boutiques all around the world. Because of this, these items may range to be pre-loved, thrifted, never worn, or could be brand new with tags. Most items are owned but never used, or only worn once, others are sold because of wrong fitting (for me) or there are duplicates. Specifics are stated on each description of the product.

  • Do you accept orders placed outside of the US?

    We sure do!
    Please be sure to provide the correct and complete address and contact number.

  • Business Inquiries and Proposals

    We are always welcome for business proposals, affiliates, sponsorships and collaborations. Check out this page for more information.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.




ANNOUNCEMENTS: == Be sure to check out our policies before purchasing ✨-------------------------------------------------------------------------------------------------------- Due to the Corona Virus epidemic, there has been quite a delay with the transit of package for pre-order items. Logistics have been temporarily stricter as we prioritize the health and safety for everyone. We ask for your kind patience and understanding on the matter. However, On-hand/vintage items are shipped normally as usual! -------------------------------------------------------------------------------------------------------- Milk Club is open for collaborations & suggestions! Click here for more details ----------------------------------------------------------------------------------------------------<---- Any concerns & questions? Contact our support here. We're happy to hear from you! ----------------------------------------------------------------------------------------------------<---- Click for all Updates ----------------------------------------------------------------------------------------------------<----